Has Phoenix Community Housing ignored your repair complaint?
You're not the only one. If you reported a repair and Phoenix Community Housing ignored it, the law is on your side.
Phoenix Community Housing manages around 7,000 homes across Lewisham, south-east London. The association is a community gateway organisation: tenants make up the majority of the board, and big decisions are put to tenant ballot. Phoenix is one of the few large London housing associations with this structure.
Resident-led HA in Lewisham. Downgraded G3 Oct 2025 over board skills gaps and weak risk framework. They manage 7,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Phoenix's tenant-led structure means complaints procedures are more transparent than at many associations, but the underlying disrepair routes are the same. Awaab's Law applies. If you have used Phoenix's internal complaints route and not had a satisfactory response within their published timescales, you may have a claim. If Phoenix has ignored you, here's how to claim.
You are not the only Phoenix Community Housing tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.