Has Origin Housing ignored your repair complaint?
You're not the only one. If you reported a repair and Origin Housing ignored it, the law is on your side.
Origin Housing manages around 7,000 homes across north London and Hertfordshire, including Camden, Islington, Westminster, Watford, and St Albans. The association formed in 1995 and operates a mixed-tenure model including shared ownership and supported housing.
London/Herts HA, downgraded G3/V3 Oct 2023 over economic breach. Joined Places for People 16 April 2024. They manage 7,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Origin's mixed-tenure model means some Origin homes are leasehold rather than rented. The applicable disrepair route is very different between the two. Check your written agreement to confirm whether you are a tenant or a leaseholder: the answer determines whether Section 11 or the leaseholder route applies. If Origin Housing has ignored you, here's how to claim.
You are not the only Origin Housing tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.