Has Orbit ignored your repair complaint?
You're not the only one. If you reported a repair and Orbit ignored it, the law is on your side.
Orbit Group manages around 47,000 homes across the Midlands, South East and East of England. Founded in 1967 in Coventry, it remains one of the larger non-London-headquartered associations.
Major Midlands/East/South HA with 45,000+ homes. They manage 45,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Orbit's published satisfaction scores have improved in recent years but its older Midlands estates have a documented pest infestation issue. If pests are the trigger for your claim, Orbit has a specific 'pest control protocol' you can request a copy of as evidence.
You are not the only Orbit tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.