Has Onward Homes ignored your repair complaint?
You're not the only one. If you reported a repair and Onward Homes ignored it, the law is on your side.
Onward Homes manages around 35,000 homes across the North West, particularly Liverpool, Greater Manchester and Lancashire. The group was formed in 2017 from the merger of Symphony Housing constituents.
North-West and East Midlands HA, ~30,000 homes. They manage 30,261 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Onward's Merseyside estates have been subject to ongoing remediation work for damp following pre-2015 cavity-wall insulation issues. If you've had damp since insulation was installed, that's a specific evidential angle, Onward's own surveys will likely confirm the link.
You are not the only Onward Homes tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.