Has Notting Hill Genesis ignored your repair complaint?
You're not the only one. If you reported a repair and Notting Hill Genesis ignored it, the law is on your side.
Notting Hill Genesis (NHG) was formed in 2018 from the merger of Notting Hill Housing and Genesis Housing, and manages around 67,000 homes, mostly across London. It has faced significant public and regulatory scrutiny over disrepair complaints in recent years.
Downgraded to G3 (non-compliant governance) Nov 2024 after serious regulatory concerns including weak board oversight of health & safety. Compliance plan agreed April 2025. They manage 67,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
NHG's pre-merger systems took years to integrate; tenants in former-Genesis stock report different complaints experiences from former-Notting Hill tenants. Whichever side your tenancy began on, the legal position is identical, Section 11 and Awaab's Law apply equally.
You are not the only Notting Hill Genesis tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.