Has Newport City Homes (now Hedyn) ignored your repair complaint?
You're not the only one. If you reported a repair and Newport City Homes (now Hedyn) ignored it, the law is on your side.
Newport City Homes rebranded as Hedyn in August 2024. The Welsh housing association manages around 16,000 homes across Newport and surrounding Gwent. As a Welsh provider, Hedyn is regulated by Welsh Government rather than the Regulator of Social Housing for England.
Merged with Melin Homes 1 April 2025 forming Hedyn. They manage 16,000 homes across England and Wales. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Welsh contract holders are protected under the Renting Homes (Wales) Act 2016 and the Fitness for Human Habitation Regulations 2022, similar duties to English landlords but a different enforcement route. The Welsh framework differs from the rules in England. If Hedyn (formerly Newport City Homes) has ignored you, here's how to claim.
You are not the only Newport City Homes (now Hedyn) tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.