Has Manchester City Council ignored your repair complaint?

You're not the only one. If you reported a repair and Manchester City Council ignored it, the law is on your side.

Manchester City Council's housing stock is managed by a range of ALMOs and stock-transfer landlords, Northwards Housing, Eastlands Homes, Wythenshawe Community Housing Group and Manchester Move. The directly council-managed stock is around 12,500 properties, mainly in the central wards.

Most stock managed by HAs after large-scale voluntary transfer; ~12,500 directly owned post-Northwards reintegration. They manage 12,500 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.

Manchester's housing landscape is fragmented across multiple managing agents. If you don't know which body manages your home, check your tenancy agreement, your complaints route depends on the named landlord, not on the council itself. The complaints clock under Awaab's Law starts when the actual managing landlord is notified, not when you tell the wrong agency. If Manchester City Council or any of its ALMOs has ignored you, here's how to claim.

Common Manchester City Council issues we've seen