Has L&Q ignored your repair complaint?
You're not the only one. If you reported a repair and L&Q ignored it, the law is on your side.
L&Q (London & Quadrant) manages around 105,000 homes, primarily across London and the South East. Once seen as a flagship of social housing development, the group has been in the headlines repeatedly since 2022 over a backlog of disrepair complaints and slow repairs response times.
Major London HA, downgraded to G2 in August 2025 over board effectiveness review gaps. C2 consumer grade on first inspection. They manage 105,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
L&Q's outer-London estates have a documented concentration of damp and mould complaints. The group's own published quarterly figures show repairs response times remain above the published service standard, and upheld severe-failing findings against it have risen year-on-year.
You are not the only L&Q tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.