Has Kensington & Chelsea Council ignored your repair complaint?
You're not the only one. If you reported a repair and Kensington & Chelsea Council ignored it, the law is on your side.
The Royal Borough of Kensington and Chelsea manages around 8,500 homes directly. The borough is best known for the Grenfell Tower fire of June 2017, which fundamentally changed UK building-safety law and which the council remains in a long-tail recovery from. Repair services have been subject to multiple independent reviews since.
C3, needs to improve stock condition understanding and Decent Homes Standard delivery. Post-Grenfell scrutiny. They manage 8,500 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
RBKC's post-Grenfell improvement programme is well-documented but uneven across the council's stock. Some estates have seen substantial investment, others much less. If your case involves a fire-safety hazard in a building that was not part of the Grenfell-related remediation programme, the borough's fire-safety duties under the Regulatory Reform (Fire Safety) Order 2005 still apply. If RBKC has ignored you, here's how to claim.
You are not the only Kensington & Chelsea Council tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.