Has Karbon Homes ignored your repair complaint?
You're not the only one. If you reported a repair and Karbon Homes ignored it, the law is on your side.
Karbon Homes manages around 31,000 homes across the North East, formed by the 2017 merger of Cestria, Derwentside and Isos. The group remains one of the larger North East-focused providers.
North-East/Yorkshire HA. C2 grade, slow non-urgent repairs flagged. They manage 31,413 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Karbon's older County Durham estates have a documented issue with broken-down heating systems in winter. A boiler that's been intermittently broken for weeks may not feel like an emergency to a call centre, but Awaab's Law treats no-heat-in-winter as a 24-hour repair category.
You are not the only Karbon Homes tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.