Has Hyde Group ignored your repair complaint?
You're not the only one. If you reported a repair and Hyde Group ignored it, the law is on your side.
The Hyde Group manages around 50,000 homes across London, the South East and the East of England. Hyde merged with several smaller HAs through the 2010s and has been the subject of multiple independent statutory rulings relating to repair delays in its older London stock.
One of only a small number of HAs to achieve top C1 consumer grade. Acquired Pinnacle Group Oct 2024 and Tower Hamlets Community Housing April 2025. They manage 50,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Hyde's complaints process is centralised and can be slow to escalate. Tenants who use Hyde's stage-1 process and don't hear back should escalate to stage 2 immediately rather than wait, Awaab's Law deadlines don't pause for internal handling.
You are not the only Hyde Group tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.