Has Hull City Council ignored your repair complaint?
You're not the only one. If you reported a repair and Hull City Council ignored it, the law is on your side.
Hull City Council manages around 23,000 homes directly across the city. The council has worked under successive improvement plans on housing since 2019, with TSM 2024-25 results showing modest improvement on the previous year but still trailing the sector on repairs satisfaction.
Major NE Yorkshire council landlord, pending RSH inspection. They manage 23,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Hull's stock includes a significant number of 1960s system-built blocks and post-war prefabs. Heating breakdowns are the most-cited reason for complaints in cold months. A boiler that has been intermittently broken for weeks is not an inconvenience, it falls into Awaab's Law's 24-hour emergency category in winter. If Hull City Council has ignored you, here's how to claim.
You are not the only Hull City Council tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.