Has Hounslow Council ignored your repair complaint?
You're not the only one. If you reported a repair and Hounslow Council ignored it, the law is on your side.
Hounslow Council manages around 13,000 homes directly across the borough. The council took its housing stock back in-house from Hounslow Homes (its former ALMO) in 2011 and has run the service directly since.
C2 grade, second-highest. First inspection under new consumer regime. They manage 13,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Hounslow's older Heston, Cranford and Brentford estates have a documented backlog of damp and ventilation cases. If you have been told the council is unable to act because your home is on a list for future replacement windows or insulation, that programmed-works list is not a statutory defence. Awaab's Law applies regardless of future improvement plans. If Hounslow Council has ignored you, here's how to claim.
You are not the only Hounslow Council tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.