Has Home Group ignored your repair complaint?
You're not the only one. If you reported a repair and Home Group ignored it, the law is on your side.
Home Group manages around 55,000 homes across England, with significant operations in the North East, North West and Yorkshire. The group reported a major restructuring in 2023 to focus on its core social rented business, and complaints handling has been a stated focus of the leadership team.
National HA with strong care & support service alongside general needs housing. They manage 55,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Home Group's repairs are delivered through a mix of in-house teams and third-party contractors. When repairs fail, tenants can sometimes find that no one party takes ownership. Section 11 puts the duty on the landlord regardless, Home Group can't subcontract its way out of its statutory obligations.
You are not the only Home Group tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.