Has Hillingdon Council ignored your repair complaint?
You're not the only one. If you reported a repair and Hillingdon Council ignored it, the law is on your side.
Hillingdon Council manages around 10,200 homes directly across the west London borough, including stock in Uxbridge, Hayes, Yiewsley, and the Heathrow villages. The council's housing service has historically performed close to the London average on tenant-satisfaction measures.
C2, second-highest. Manages 10,200+ properties; inspection July 2025. They manage 10,200 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Hillingdon's proximity to Heathrow means some of its older estates are within noise-insulation zones, and ventilation upgrades have been retrofitted in stages. Where retrofitting was done without addressing existing damp at low levels, the new insulation has sometimes accelerated condensation problems. If your damp started after a council insulation upgrade, that is a structural-cause-and-effect issue, not a ventilation behaviour issue. If Hillingdon Council has ignored you, here's how to claim.
You are not the only Hillingdon Council tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.