Has Hammersmith & Fulham Council ignored your repair complaint?
You're not the only one. If you reported a repair and Hammersmith & Fulham Council ignored it, the law is on your side.
Hammersmith & Fulham Council manages around 17,000 homes directly across the borough. The council has been running a long-term estate-investment programme (West Kensington, Edith Summerskill, Old Oak) and has been the subject of multiple independent statutory rulings during the rolling rebuild phase.
C1, top consumer grade. Accurate stock condition data, full surveys planned by June 2026. They manage 17,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
If you live on an estate due for refurbishment, the council often categorises ordinary repairs as 'awaiting works package'. That category does not exist in statute, Section 11 and Awaab's Law apply whether or not a future regeneration is planned. Keep records of any letter or email referencing the regeneration as a reason for delay. If Hammersmith & Fulham has ignored you, here's how to claim.
You are not the only Hammersmith & Fulham Council tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.