Has London Borough of Hackney ignored your repair complaint?
You're not the only one. If you reported a repair and London Borough of Hackney ignored it, the law is on your side.
Hackney Council manages around 31,000 homes across the borough, including some of the largest 1960s and 1970s estates in London (Pembury, Frampton Park, Holly Street). The council was the subject of a major independent statutory ruling in 2024 relating to disrepair handling and has been working under an improvement plan since.
C3, serious failings on gas/electrical safety, smoke detectors. Improvement plan July 2025. They manage 31,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Hackney's older estates have ongoing damp and structural issues. A 2024 independent statutory ruling criticised the council's complaints process for closing cases prematurely. If your case is marked 'resolved' in writing but the underlying repair hasn't been done, that wording is itself useful evidence. If Hackney Council has ignored you, here's how to claim.
You are not the only London Borough of Hackney tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.