Has The Guinness Partnership ignored your repair complaint?
You're not the only one. If you reported a repair and The Guinness Partnership ignored it, the law is on your side.
The Guinness Partnership manages around 66,000 homes across the UK, with strong concentrations in the North West, South East and East of England. Founded in 1890 from the Guinness brewing family's philanthropic trust, the group remains one of the oldest continuously operating social landlords in the country.
National HA, 152 LA areas, 64,500 homes. C1 consumer grade, one of the first G15 to achieve it. They manage 64,506 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Guinness's older stock has well-known issues with retrofit damp following insulation works carried out 2010-2018. If your home was retrofitted in that window and you've had damp problems since, that's a specific evidential angle worth exploring in your claim.
You are not the only The Guinness Partnership tenant
Awaab's Law and section 11 of the Landlord and Tenant Act 1985 apply in England. A panel solicitor can advise whether you have a claim and what remedy may be available.