Has Greenwich Council ignored your repair complaint?
You're not the only one. If you reported a repair and Greenwich Council ignored it, the law is on your side.
The Royal Borough of Greenwich manages around 21,000 council homes directly across the borough. Greenwich's stock is concentrated in Woolwich, Plumstead and Eltham wards, with a mix of 1900s terraces, post-war estates and 1990s housing-action-trust rebuilds.
Self-referred to RSH; Voluntary Undertaking ultimately not pursued after improvements. They manage 21,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Several of Greenwich's larger estates were transferred to housing-action-trust management in the 1990s and back to the council in stages. If your home was originally built or refurbished by a former housing-action-trust, the construction documentation may be incomplete, keep your own records of repair history. If Greenwich Council has ignored you, here's how to claim.
You are not the only Greenwich Council tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.