Has Ealing Council ignored your repair complaint?
You're not the only one. If you reported a repair and Ealing Council ignored it, the law is on your side.
Ealing Council manages around 10,500 homes directly across the west London borough. The council was named in the 2024-25 independent statutory complaints review for upholding tenants' complaints of maladministration, putting it among the worst-performing London boroughs that year.
C2. Weaknesses in stock condition monitoring and ASB service oversight; 3,000 overdue repairs completed by Nov 2025. They manage 10,500 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
When a landlord named in the regulator's 2024-25 review for repeated maladministration misses an Awaab's Law deadline on your case, that combination makes your complaint hard to dismiss. Document every report carefully, particularly the date of first written notification, and quote the 2024-25 statutory finding when escalating. If Ealing Council has ignored you, here's how to claim.
You are not the only Ealing Council tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.