Has Croydon Council ignored your repair complaint?
You're not the only one. If you reported a repair and Croydon Council ignored it, the law is on your side.
Croydon Council manages around 13,500 council homes directly across the borough. The council has been operating under Section 114 emergency budget notices since November 2020 and is one of only a handful of UK councils to have effectively declared bankruptcy. Repairs and housing services have been visibly affected.
Largest London borough by population; Section 114 council; housing performance under scrutiny. They manage 13,500 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Croydon's financial crisis is not a legal defence against Section 11 or Awaab's Law. If the council has told you a repair is on hold pending budget approval, that wording is itself a documented breach. Keep the letter or email, independent statutory rulings have already found this pattern to be a severe failing. If Croydon Council has ignored you, here's how to claim.
You are not the only Croydon Council tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.