Has Clarion Housing ignored your repair complaint?
You're not the only one. If you reported a repair and Clarion Housing ignored it, the law is on your side.
Clarion Housing Group is the UK's largest housing association by stock, with around 125,000 homes managed across 170 local authorities. The group was formed by the 2016 merger of Affinity Sutton and Circle Housing, and independent statutory reviews have consistently named it among the most-cited large providers for repair complaints.
UK's largest housing association by stock (125,000 homes, 360,000 residents). First consumer inspection found weaknesses in Safety & Quality and Transparency standards, C2 grade. They manage 125,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Clarion's scale is also its weakness: tenants regularly report being passed between regional teams without anyone taking ownership of a repair. When complaints stall, Awaab's Law deadlines are still ticking, and Clarion's published repairs satisfaction scores sit below the sector median.
You are not the only Clarion Housing tenant
Awaab's Law and section 11 of the Landlord and Tenant Act 1985 apply in England. A panel solicitor can advise whether you have a claim and what remedy may be available.