Has Cardiff Council ignored your repair complaint?
You're not the only one. If you reported a repair and Cardiff Council ignored it, the law is on your side.
Cardiff Council manages around 14,000 council homes directly across the city. As a Welsh local authority, Cardiff's housing service operates under the Renting Homes (Wales) Act 2016, a different legal framework from English councils.
Largest Welsh council landlord. £1bn affordable homes investment programme. They manage 14,000 homes across England and Wales. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Awaab's Law (England) does not apply in Wales, but the Renting Homes (Wales) (Fitness for Human Habitation) Regulations 2022 impose similar duties on Cardiff Council. The Welsh framework differs from the rules in England. If Cardiff Council has ignored you, here's how to claim.
You are not the only Cardiff Council tenant
In Wales, the Renting Homes (Wales) Act 2016 requires a landlord to keep the structure, exterior and key installations in repair and to keep the home fit for human habitation. Awaab's Law and the English repair Acts do not apply.