Has Camden Council ignored your repair complaint?
You're not the only one. If you reported a repair and Camden Council ignored it, the law is on your side.
Camden Council manages around 32,000 homes across the borough, including a number of fire-safety-remediated post-Grenfell estates. Camden's housing service has historically performed better than average on engagement but slower on repair completion times, its TSM 2024-25 overall figure of 71% sits just below the sector median.
Self-referred to RSH; entered Voluntary Undertaking 2023-24 over compliance concerns. They manage 32,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
If you live in a Camden estate subject to post-Grenfell remediation, contractors often share a site with day-to-day repairs teams. Don't accept the answer 'we can't do repairs while remediation is on site', fire-safety works don't pause the Awaab's Law clock for unrelated hazards. If Camden Council has ignored you, here's how to claim.
You are not the only Camden Council tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.