Has Bron Afon ignored your repair complaint?
You're not the only one. If you reported a repair and Bron Afon ignored it, the law is on your side.
Bron Afon Community Housing manages around 8,500 homes across Torfaen in South Wales. The association formed in 2008 from a stock transfer from Torfaen County Borough Council and is a community mutual organisation owned by its tenants and staff.
Torfaen community mutual. Received £5.8m WHQS dowry gap funding 2024/25. They manage 8,500 homes across England and Wales. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Welsh tenants are protected by the Renting Homes (Wales) Act 2016 and the Fitness for Human Habitation Regulations 2022. Bron Afon's community-mutual structure means tenant voices have a more direct route than at most associations, but the underlying disrepair routes are the same. The Welsh framework differs from the rules in England. If Bron Afon has ignored you, here's how to claim.
You are not the only Bron Afon tenant
In Wales, the Renting Homes (Wales) Act 2016 requires a landlord to keep the structure, exterior and key installations in repair and to keep the home fit for human habitation. Awaab's Law and the English repair Acts do not apply.