Has Bromford Flagship LiveWest ignored your repair complaint?
You're not the only one. If you reported a repair and Bromford Flagship LiveWest ignored it, the law is on your side.
Bromford manages around 47,000 homes across the West Midlands and South West. In late 2025 it announced a merger with Flagship Group and LiveWest that would create a 120,000-home super-HA, one of the largest mergers in the sector's history.
Top-tier G1/V1 ratings. Doubled in size through 2025-26 Flagship + LiveWest mergers. They manage 120,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Mergers create the conditions for complaints to fall through the cracks. If your tenancy is with Bromford during the integration, get every repair request in writing and copy any complaints to a personal email address. The merger doesn't reset any Awaab's Law deadlines that have already started running.
You are not the only Bromford Flagship LiveWest tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.