Has Aster Group ignored your repair complaint?
You're not the only one. If you reported a repair and Aster Group ignored it, the law is on your side.
Aster Group manages around 33,000 homes across the South of England, particularly in Wiltshire, Hampshire, Dorset and Cornwall. Its rural and small-town stock includes a high proportion of properties built before 1965, with associated damp and insulation issues.
South of England HA, 35,800 homes. V1→V2 regrade Dec 2025. They manage 35,803 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
If your Aster home is in a remote rural location, document any 'we couldn't get a contractor out' explanations, Section 11 doesn't allow geography to excuse repair delays beyond reasonable timescales.
You are not the only Aster Group tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.