Has Anchor Hanover ignored your repair complaint?
You're not the only one. If you reported a repair and Anchor Hanover ignored it, the law is on your side.
Anchor Hanover is the UK's largest provider of housing and care for older people, managing around 54,000 homes and care places. It was downgraded to G3/C3 by the RSH in 2025 over governance and consumer-standards concerns, a notable regulator intervention for a flagship provider.
England's largest older-people specialist. G3/C3, systemic failings in electrical safety, complaints, property condition. V1 strong finance. They manage 54,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Anchor's tenants are by definition typically older and may have specific access needs that make disrepair more dangerous. Awaab's Law explicitly recognises vulnerability as a factor in deciding what counts as an emergency, if you're an older Anchor tenant in cold conditions, that's a 24-hour emergency-hazard issue, not a 10-working-day significant-hazard one.
You are not the only Anchor Hanover tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.