Has Abri Group ignored your repair complaint?
You're not the only one. If you reported a repair and Abri Group ignored it, the law is on your side.
Abri Group manages around 45,000 homes across the South of England, particularly Hampshire, Wiltshire and the South West. The group was formed in 2021 by the merger of Radian and Yarlington. Like most recent mega-mergers it absorbed multiple legacy repairs systems, and tenants still report different experiences depending on which legacy provider their home originally belonged to.
London + South of England HA. Octavia integrated as subsidiary Dec 2024, RSH engaging intensively on Octavia remediation. They manage 45,269 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Abri's TSM 2024-25 results put it close to the sector median on overall satisfaction but well behind on complaints handling. If your stage-1 complaint hasn't been acknowledged within 5 working days, escalate to stage 2 in writing. The statutory complaint-handling code requires acknowledgement within 5 working days, and missing this is itself a reportable breach. If Abri has ignored you, here's how to claim.
You are not the only Abri Group tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.