Glossary
Social Housing (Regulation) Act 2023 (SHRA)
The Act that gave the Regulator of Social Housing new powers to inspect social landlords, issue enforcement notices, and appoint managers to failing landlords. It also enabled Awaab's Law and introduced the statutory Complaint Handling Code. Often called the Social Housing Act.
Where it comes from in law
- Awaab's Law, From 27 October 2025, social landlords must make emergency hazards safe within 24 hours, and investigate significant hazards within 10 working days then complete the safety work within 5 working days of the investigation ending.
Related terms
Awaab's Law
The popular name for sections of the Social Housing (Regulation) Act 2023 that came into force in October 2025. Requires social landlords to make emergency hazards safe within 24 hours, and to investigate significant hazards within 10 working days then complete the safety work within 5 working days of the investigation ending. They must also send the tenant a written summary of findings within 3 working days of the investigation, a window that runs at the same time as the 5-day works window.
RSH (Regulator of Social Housing)
The body that regulates social housing in England. Issues governance (G), viability (V) and consumer (C) gradings from 1 (compliant) to 4 (serious failure). RSH C3 or C4 indicates known consumer-standards problems.
TSM (Tenant Satisfaction Measures)
A set of 22 measures social landlords must publish from April 2023 covering repairs, complaints, building safety and tenant engagement. Published TSMs are useful evidence in any disrepair complaint or claim.
WHQS2 (Welsh Housing Quality Standard 2)
The standard Welsh social landlords must meet by 2034. Covers things like thermal efficiency, safety, and fitness for purpose. Equivalent (but not identical) to England's Decent Homes Standard.
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By: Support for Tenants editorial team
Last updated:
Reviewed against current housing law for England and Wales as at 15 June 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.