Glossary
TSM (Tenant Satisfaction Measures)
Plain-English definition
A set of 22 measures social landlords must publish from April 2023 covering repairs, complaints, building safety and tenant engagement. Published TSMs are useful evidence in any disrepair complaint or claim.
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By: Support for Tenants editorial team
Last updated:
Reviewed against current housing law for England and Wales as at 15 June 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.
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