Damp and mould at Hyde Group
If you rent from Hyde Group and your damp and mould problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what Hyde Group must do and how to act.
Why this matters
Hyde's complaints process is centralised and can be slow to escalate. Tenants who use Hyde's stage-1 process and don't hear back should escalate to stage 2 immediately rather than wait, Awaab's Law deadlines don't pause for internal handling. Specifically for damp and mould, Respiratory infections (linked to Awaab Ishak's death, December 2020) is a recognised health risk under Section 11, Landlord and Tenant Act 1985 + Homes (Fitness for Human Habitation) Act 2018, and Hyde Group have a legal duty to act.
The legal anchor
Section 11, Landlord and Tenant Act 1985 + Homes (Fitness for Human Habitation) Act 2018 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), Hyde Group have a significant-hazard duty under Awaab's Law: 10 working days to investigate, then 5 working days from the end of that investigation to complete the safety work from the moment you reported the problem.
What to gather
- Photograph every mould patch with a date-stamped phone camera (settings → camera → 'date stamp' on)
- Keep every email, letter, and text message you've sent to your landlord, even WhatsApp screenshots count
- Ask your doctor for a written note linking your symptoms to home conditions
Contact: Hyde Group complaints team (visit their website for the current address)
FAQs
Can I claim against Hyde Group for damp and mould?
Yes. Hyde Group have a legal duty under Section 11, Landlord and Tenant Act 1985 + Homes (Fitness for Human Habitation) Act 2018. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do Hyde Group have to fix damp and mould?
Under Awaab's Law, Hyde Group must act within a significant-hazard duty under Awaab's Law: 10 working days to investigate, then 5 working days from the end of that investigation to complete the safety work. If the problem is dangerous (24-hour emergency category), they must act immediately.
What if Hyde Group have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against Hyde Group?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. One of only a small number of HAs to achieve top C1 consumer grade. Acquired Pinnacle Group Oct 2024 and Tower Hamlets Community Housing April 2025.
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Closing thought
One of only a small number of HAs to achieve top C1 consumer grade. Acquired Pinnacle Group Oct 2024 and Tower Hamlets Community Housing April 2025. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
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