Damp and mould at Clarion Housing
If you rent from Clarion Housing and your damp and mould problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what Clarion Housing must do and how to act.
Why this matters
Clarion's scale is also its weakness: tenants regularly report being passed between regional teams without anyone taking ownership of a repair. When complaints stall, Awaab's Law deadlines are still ticking, and Clarion's published repairs satisfaction scores sit below the sector median. Specifically for damp and mould, Respiratory infections (linked to Awaab Ishak's death, December 2020) is a recognised health risk under Section 11, Landlord and Tenant Act 1985 + Homes (Fitness for Human Habitation) Act 2018, and Clarion Housing have a legal duty to act.
The legal anchor
Section 11, Landlord and Tenant Act 1985 + Homes (Fitness for Human Habitation) Act 2018 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), Clarion Housing have a significant-hazard duty under Awaab's Law: 10 working days to investigate, then 5 working days from the end of that investigation to complete the safety work from the moment you reported the problem.
What to gather
- Photograph every mould patch with a date-stamped phone camera (settings → camera → 'date stamp' on)
- Keep every email, letter, and text message you've sent to your landlord, even WhatsApp screenshots count
- Ask your doctor for a written note linking your symptoms to home conditions
Contact: Clarion Housing complaints team (visit their website for the current address)
FAQs
Can I claim against Clarion Housing for damp and mould?
Yes. Clarion Housing have a legal duty under Section 11, Landlord and Tenant Act 1985 + Homes (Fitness for Human Habitation) Act 2018. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do Clarion Housing have to fix damp and mould?
Under Awaab's Law, Clarion Housing must act within a significant-hazard duty under Awaab's Law: 10 working days to investigate, then 5 working days from the end of that investigation to complete the safety work. If the problem is dangerous (24-hour emergency category), they must act immediately.
What if Clarion Housing have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against Clarion Housing?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. UK's largest housing association by stock (125,000 homes, 360,000 residents). First consumer inspection found weaknesses in Safety & Quality and Transparency standards, C2 grade.
Related
Closing thought
UK's largest housing association by stock (125,000 homes, 360,000 residents). First consumer inspection found weaknesses in Safety & Quality and Transparency standards, C2 grade. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
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