Structural defects at Bromford Flagship LiveWest
If you rent from Bromford Flagship LiveWest and your structural defects problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what Bromford Flagship LiveWest must do and how to act.
Why this matters
Mergers create the conditions for complaints to fall through the cracks. If your tenancy is with Bromford during the integration, get every repair request in writing and copy any complaints to a personal email address. The merger doesn't reset any Awaab's Law deadlines that have already started running. Specifically for structural defects, Collapse risk, life-threatening in extreme cases is a recognised health risk under Section 11(1)(a), Landlord and Tenant Act 1985 + Defective Premises Act 1972, and Bromford Flagship LiveWest have a legal duty to act.
The legal anchor
Section 11(1)(a), Landlord and Tenant Act 1985 + Defective Premises Act 1972 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), Bromford Flagship LiveWest have a significant-hazard duty under Awaab's Law: 10 working days to investigate, then 5 working days from the end of that investigation to complete the safety work from the moment you reported the problem.
What to gather
- Photograph cracks with a ruler or coin for scale
- Photograph the same crack 2 weeks apart to show movement
- Get a structural engineer's letter if you can, costs ~£200, often recoverable
Contact: Bromford Flagship LiveWest complaints team (visit their website for the current address)
FAQs
Can I claim against Bromford Flagship LiveWest for structural defects?
Yes. Bromford Flagship LiveWest have a legal duty under Section 11(1)(a), Landlord and Tenant Act 1985 + Defective Premises Act 1972. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do Bromford Flagship LiveWest have to fix structural defects?
Under Awaab's Law, Bromford Flagship LiveWest must act within a significant-hazard duty under Awaab's Law: 10 working days to investigate, then 5 working days from the end of that investigation to complete the safety work. If the problem is dangerous (24-hour emergency category), they must act immediately.
What if Bromford Flagship LiveWest have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against Bromford Flagship LiveWest?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. Top-tier G1/V1 ratings. Doubled in size through 2025-26 Flagship + LiveWest mergers.
Related
Closing thought
Top-tier G1/V1 ratings. Doubled in size through 2025-26 Flagship + LiveWest mergers. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
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