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Housing disrepair claims in Stoke-on-Trent
Stoke-on-Trent City Council directly manages its council housing and the Potteries' dense interwar terraced stock carries one of the highest damp and disrepair concentrations in the Midlands.
What you need to know about repairs in Stoke-on-Trent
Stoke-on-Trent City Council directly manages around 19,000 council homes, having retained its stock rather than transferring to a registered provider. Aspire Housing and Midland Heart are the largest housing associations operating across the city and the wider North Staffordshire conurbation.
Awaab's Law (Section 10A LTA 1985, in force 27 October 2025) gives Stoke tenants statutory deadlines: 24 hours to make an emergency hazard safe, 10 working days to investigate a significant hazard, 3 working days for a written summary of findings, 5 working days to complete the works.
The Potteries' tightly-packed interwar and pre-1919 terraced housing in Burslem, Tunstall, Longton and Fenton is over-represented in damp and mould complaints, much of it solid-wall construction that holds moisture. The Homes (Fitness for Human Habitation) Act 2018 covers the large local private rented sector too.
Awaab's Law deadlines, in plain English
Awaab's Law started on 27 October 2025. It gives every social landlord in Stoke-on-Trent firm deadlines to fix dangerous problems once you report them. Here are the deadlines:
| Action | Deadline |
|---|---|
| Emergency hazard, make safe | 24 hours |
| Significant hazard, investigate | 10 working days |
| Written summary of findings | 3 working days after investigation |
| Complete the works | 5 working days after written summary |
See the full breakdown of what counts as an emergency vs significant hazard at /law/awaabs-law.
Major landlords in Stoke-on-Trent
The Homes (Fitness for Human Habitation) Act 2018 applies to every rented home in Stoke-on-Trent, social or private. If your landlord is not listed above, the same rights apply.
Explore Stoke-on-Trent in depth
Has Stoke-on-Trent council been ignoring your repairs?
If you reported damp, mould, a leak, broken heating or another serious repair more than three months ago and the council has not fixed it, you may be entitled to make a formal housing disrepair claim. The law gives you the right to get the repairs done and to claim compensation for the time you have lived without them.
- No win, no fee. You pay nothing if the claim does not succeed
- Free initial advice. We tell you honestly if you have a case
- FCA-authorised claims management company
- SRA-regulated panel solicitors handle the legal work
How a claim works
- Tell your landlord in writing. First you report the problem to your landlord and ask them to put it right. Keep a copy of what you send and any reply. If they do not sort it out, you may have a claim.
- A no-win-no-fee claim. A panel solicitor takes your case. If you do not win, you pay nothing. If you win, you pay an agreed fee out of your compensation, never out of your own pocket, and we explain it clearly before you start. This is worth thinking about if the problem has gone on a long time, or the landlord keeps ignoring you.
We will tell you honestly whether you have a claim. Call us free on 0800 030 4669. Support for Tenants is a regulated company. We are not a solicitor. Panel solicitors run the cases.
Speak to an adviser about your Stoke-on-Trent home
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By: Support for Tenants editorial team
Last updated:
Reviewed against current housing law for England and Wales as at 22 June 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.