Housing disrepair help across West Sussex
Crawley, Worthing, Chichester, Horsham, Mid Sussex and Arun. Six district councils across coast and country, all bound by the same statutory tenancy duties.
What you need to know about repairs in West Sussex
West Sussex has six district councils, plus West Sussex County Council for county-level services. Council housing stock varies by district: Crawley retained its stock, Worthing transferred it, others run mixed arrangements. Major registered providers across the county include Saxon Weald, Southern Housing (formerly Optivo), Sage Homes and Clarion.
Awaab's Law (in force 27 October 2025) applies to every social landlord operating in West Sussex. The 24-hour emergency, 10-working-day investigation, 3-working-day written summary and 5-working-day completion deadlines are the same here as in the rest of England.
Private rented stock around Worthing, Bognor Regis and Littlehampton has known damp and ventilation issues. The Homes (Fitness for Human Habitation) Act 2018 covers every rented home, social or private. Your district council's environmental health team is the local enforcement route.
Awaab's Law deadlines, the same across West Sussex
Awaab's Law started on 27 October 2025. It gives every social landlord across West Sussex firm deadlines once you have reported a hazard. The clock applies to every council and registered provider in the region.
| Action | Deadline |
|---|---|
| Emergency hazard, make safe | 24 hours |
| Significant hazard, investigate | 10 working days |
| Written summary of findings | 3 working days after investigation |
| Complete the works | 5 working days after written summary |
Awaab's Law applies to every social landlord across West Sussex from 27 October 2025. Crawley Borough Council, Saxon Weald, Southern Housing, Sage Homes, Clarion and every other registered provider operating in the county are bound by the same statutory clock.
Districts and boroughs across West Sussex
The law is the same wherever you are in the region. Local councils and registered providers all owe the same duties to their tenants.
If your landlord is ignoring you in West Sussex
Each West Sussex district council runs its own environmental health team. If you are private rented and your landlord ignores you, ring the district council for your postcode and ask for housing standards or private-sector housing. They can inspect under the HHSRS.
How a claim works
- Tell your landlord in writing. First you report the problem to your landlord and ask them to put it right. Keep a copy of what you send and any reply. If they do not sort it out, you may have a claim.
- A no-win-no-fee claim. A panel solicitor takes your case. If you do not win, you pay nothing. If you win, you pay an agreed fee out of your compensation, never out of your own pocket, and we explain it clearly before you start. This is worth thinking about if the problem has gone on a long time, or the landlord keeps ignoring you.
We will tell you honestly whether you have a claim. Call us free on 0800 030 4669. Support for Tenants is a regulated company. We are not a solicitor. Panel solicitors run the cases.
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By: Support for Tenants editorial team
Last updated:
Reviewed against current housing law for England and Wales as at 22 June 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.