Newcastle's ALMO Your Homes Newcastle plus Karbon, Bernicia, Thirteen, Gentoo, Believe Housing face the same Awaab's Law standards. Tenant rights explained.
Newcastle's social housing is delivered through Newcastle City Council and Your Homes Newcastle (an ALMO), alongside major North East associations including Karbon Homes, Bernicia, Thirteen Group, Gentoo, and Believe Housing.
Independent published data records steady decision volumes involving Newcastle and surrounding Tyne & Wear landlords. Patterns repeat: damp, heating, structural disrepair, and increasingly spray foam insulation defects.
Awaab's Law applies in Newcastle
Since October 2025, all social landlords must:
- Investigate emergency hazards within 24 hours
- Investigate significant hazards within 10 working days
- Send a written summary of findings within 3 working days
- Complete the works within 5 working days of the investigation ending
- Address emergencies within 24 hours
Newcastle-specific context
A significant share of Newcastle's social housing dates from interwar and 1950s council estates. Damp is a recurring issue in cavity-wall properties that have been retrofitted poorly. Spray foam loft insulation has caused particular problems in some Newcastle stock, blocking remortgages and damaging roof timbers.
Newcastle tenants frequently report
- Damp in cavity-wall retrofits
- Heating failures in tower blocks
- Spray foam insulation defects affecting roof timbers, which can block a remortgage and may point to wider disrepair
- Pest infestations near drainage failures
- Roof and gutter failures in 1930s terraces
If you live in Newcastle
Call free on 0800 030 4669.
You don't need to use Support for Tenants, but if you do, there's no upfront cost.
Support For Tenants is a trading name of Cyntex Group Ltd, authorised and regulated by the Financial Conduct Authority as a Claims Management Company. FRN 1020217. Registered in England and Wales.
Reviewed against current housing law for England and Wales as at 16 May 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.
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