Liverpool's social housing is dominated by Riverside, Torus, Onward and Plus Dane. Here's what tenants need to know about their rights.
Liverpool's social housing is run by big associations, not the council. Liverpool City Council transferred its homes in 2008. The main landlords today are Riverside, one of the UK's largest associations, along with Torus, Onward, and Plus Dane.
Published complaint decisions show a heavy flow of cases against Liverpool landlords. The same patterns repeat: damp left to spread, heating failures in winter, and report after report producing no action.
Awaab's Law applies in full
Since October 2025, social landlords in Liverpool must:
- Look into an emergency hazard within 24 hours
- Look into a significant hazard within 10 working days
- Send you a written summary of what they found within 3 working days
- Finish the work within 5 working days of the investigation ending
Liverpool tenants often report
- Damp in pre-1980s terraced housing
- Failed central heating in mid-rise blocks
- Roof and gutter failures in tenement-style buildings
- Pests getting in near older drains
- Spray foam insulation problems damaging roof timbers
How much you could get depends on how bad the disrepair was, how long it lasted, and any effect on your health, so we cannot promise a figure. Long-running leaks and electrical hazards are exactly the kind of problems a claim is built for.
Riverside Group specifically
Riverside is one of the UK's largest housing associations. If you rent from Riverside in Liverpool, our team knows their complaints process well. Their published consumer-standard rating is closely watched.
Call free
0800 030 4669. We'll tell you straight if you've got a case.
You can also follow your landlord's complaints procedure. You don't need to use Support for Tenants.
Support For Tenants is a trading name of Cyntex Group Ltd, authorised and regulated by the Financial Conduct Authority as a Claims Management Company. FRN 1020217. Registered in England and Wales.
Reviewed against current housing law for England and Wales as at 3 August 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only, not a promise; every case is different.
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