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Housing disrepair claims in Newcastle
Newcastle's council housing is delivered through Your Homes Newcastle, the ALMO that has managed the city's stock since 2004. Karbon Homes is the largest registered provider in the wider North East and serves many neighbouring areas.
What you need to know about repairs in Newcastle
Your Homes Newcastle has managed Newcastle City Council's stock of approximately 26,000 homes since 2004. It is one of the longest-running ALMOs still operating after the wider sector consolidation. Awaab's Law applies to YHN-managed stock identically to directly-managed council stock, the ALMO model does not displace statutory duties.
Awaab's Law (Section 10A LTA 1985, in force 27 October 2025) sets four statutory deadlines for hazard response across every social landlord in the city: 24 hours for emergencies, 10 working days to investigate significant hazards, 3 working days for a written summary, 5 working days to complete the works.
Karbon Homes, the regional registered provider with around 30,000 homes across the North East, operates in Newcastle, Gateshead, North Tyneside, Sunderland and County Durham. Pre-1939 Tyneside flats in Heaton, Byker and Walker, and post-war estates in West End wards, are over-represented in damp and mould complaints. The Homes (Fitness for Human Habitation) Act 2018 applies to private rented stock identically.
Awaab's Law deadlines, in plain English
Awaab's Law started on 27 October 2025. It gives every social landlord in Newcastle firm deadlines to fix dangerous problems once you report them. Here are the deadlines:
| Action | Deadline |
|---|---|
| Emergency hazard, make safe | 24 hours |
| Significant hazard, investigate | 10 working days |
| Written summary of findings | 3 working days after investigation |
| Complete the works | 5 working days after investigation ends |
See the full breakdown of what counts as an emergency vs significant hazard at /law/awaabs-law.
Major landlords in Newcastle
The Homes (Fitness for Human Habitation) Act 2018 applies to every rented home in Newcastle, social or private. If your landlord is not listed above, the same rights apply.
Explore Newcastle in depth
Has Newcastle council been ignoring your repairs?
If you reported damp, mould, a leak, broken heating or another serious repair more than three months ago and the council has not fixed it, you may be entitled to make a formal housing disrepair claim. The law gives you the right to get the repairs done and to claim compensation for the time you have lived without them.
- Free initial advice. We tell you honestly if you have a case
- FCA-authorised claims management company
- SRA-regulated panel solicitors handle the legal work
How a claim works
- Tell your landlord in writing. First you report the problem to your landlord and ask them to put it right. Keep a copy of what you send and any reply. If they do not sort it out, you may have a claim.
- A no-win-no-fee claim. A panel solicitor takes your case, and we explain the terms clearly before you start. Worth thinking about if the problem has gone on a long time, or the landlord keeps ignoring you.
Support for Tenants is a regulated company. We are not a solicitor. Panel solicitors run the cases.
The law is on your side
These published outcomes show what landlords across England were made to pay tenants in one recent year. A panel solicitor can advise what may be recoverable in an individual claim.
- £5.4m
- compensation ordered for tenants in one year
- 26,901
- orders and recommendations made
- 578
- cases had orders over £2,000
- Almost £32,000
- the largest single order
Figures from the independent statutory review, Annual Complaints Review 2024 to 2025. These are sector-wide outcomes for social housing tenants in England.
Speak to an adviser about your Newcastle home
Five-minute call. No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing. We cover every postcode in England and Wales.
By: Support for Tenants editorial team
Last updated:
Reviewed against current housing law for England and Wales as at 6 August 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only, not a promise; every case is different.