Follow-up letter when your landlord ignored your first report
When to use this
- You already wrote to your landlord but received no reply, or a dismissive one.
- The repair still has not been done.
- You want to set a firm deadline before escalating to a formal complaint.
What to attach
- A copy of your first letter or email
- Any reply (or screenshot showing no reply)
- Updated photos showing the problem continues
The template (copy or print)
[Your full name] [Your address, including postcode] [Today's date] [Landlord's name and address, or housing officer's email] Dear [Landlord or Housing Officer name], Re: FOLLOW-UP, Unresolved repair at [Your address] I wrote to you on [date of first letter] about [describe the problem]. I have not received [a reply / a satisfactory reply / any repair visit]. [The problem is getting worse.] [Delete whichever does not apply.] [Briefly describe the current state: the mould has spread to a second room / the boiler still does not work / the leak is continuing to damage the ceiling.] I am setting a clear deadline. Please confirm by [date 7-14 days from today] that you will carry out the repair, and carry it out by [date 3-4 weeks from today at the latest]. If I do not receive a satisfactory response by [date 7-14 days from today], I will escalate this to a formal Stage 1 complaint, report the matter to your council's environmental health team, and take advice on a housing disrepair claim. Yours sincerely, [Your full name] [Your phone number] [Your email address]
After you send it
If the deadline passes without a proper response, make a Stage 1 formal complaint using the Stage 1 template. Keep copies of everything.
See also: the related guide.
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