Leaks and flooding in Barnet

Barnet has 10,500 social housing homes. Leaks and flooding can be a serious problem, and a legal trigger for claims under Section 11, Landlord and Tenant Act 1985.

Symptoms to look for

• Water dripping from ceilings, walls, or pipes
• Stains spreading across plaster or paintwork
• Soaked or warped flooring, swollen skirting
• Damaged personal possessions (clothes, electronics, photos)
• A burst pipe or overflowing tank

Evidence to gather

• Photograph the leak source AND every damaged item, receipts help if you have them
• Note the exact time and date you first reported it (an active leak is an emergency under Awaab's Law, 24-hour response)
• Keep damaged items (don't throw away) until the case is settled