Direct answer

How to complain about SNG (Sovereign Network Group)

Customer service phone: 0300 5000 926

Address: Sovereign Network Group, Woodlands, 90 Bartholomew Street, Newbury, RG14 5EE

Response time: 10 working days (stage 1), 20 working days (stage 2).

Verified from SNG (Sovereign Network Group)'s own website on 2026-05-18. Always double-check before sending, landlords change contact details.

How to send your complaint

SNG (Sovereign Network Group) accepts complaints by four routes. Pick whichever you can document, written routes (email, online form, letter) are easier to prove later than phone calls.

By phone

Always ask for a complaint reference number. Take a name and the date/time.

0300 5000 926

By post

Slowest, but the most formal. Send recorded delivery and keep the receipt.

Sovereign Network Group, Woodlands, 90 Bartholomew Street, Newbury, RG14 5EE

SNG (Sovereign Network Group)'s complaints procedure

Stage 1, 10 working days
Online form, email feedback@sng.org.uk, or call 0300 5000 926.
Stage 2, 20 working days
Escalate within 28 days. Senior team responds within 20 working days.
Still not fixed?
If SNG (Sovereign Network Group) miss these deadlines or still leave the problem unfixed, you may have a claim. Call us free on 0800 030 4669 and we will tell you honestly.

Should you use Support for Tenants instead of complaining yourself?

Honest answer: often not. If your damages would likely be under £3,000 and you mainly want the repair done, working through SNG (Sovereign Network Group)'s own two-stage complaints process is usually enough.

A claim through us makes sense when damages are bigger (£5,000+ in losses, illness, or destroyed belongings), or when SNG (Sovereign Network Group) have been recalcitrant even after you have exhausted their complaints process. Then a legal claim with court-order enforcement is the right tool.

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FAQs about complaining to SNG (Sovereign Network Group)

Where do I send a complaint letter to SNG (Sovereign Network Group)?

Sovereign Network Group, Woodlands, 90 Bartholomew Street, Newbury, RG14 5EE. Verified 2026-05-18.

How long does SNG (Sovereign Network Group) take to respond to a complaint?

10 working days for the stage-1 response, 20 working days for stage-2 if you escalate. If they still do not fix it, or 8 weeks pass with no proper response, you may have a claim. Call us free on 0800 030 4669.

What if SNG (Sovereign Network Group) ignore my complaint?

After 8 weeks of no proper response you don't need to wait further, you may have a claim. Call us free on 0800 030 4669. Document every contact you've made: dates, times, names, reference numbers. That evidence is what supports a claim for compensation and repairs.

Can I claim compensation from SNG (Sovereign Network Group)?

Yes, if you've reported a hazard and SNG (Sovereign Network Group) have ignored it past the Awaab's Law deadlines (24 hours to investigate and make safe an emergency hazard; 10 working days to investigate a significant hazard, then 5 working days from the end of that investigation to complete the safety work), you may be able to claim compensation. How much depends on how long the problem lasted, how serious it was, and any effect on your health.