How to complain about Places for People
Customer service phone: 01772 666 555
Address: Places for People, 305 Gray's Inn Road, London, WC1X 8QR
Response time: 10 working days (stage 1), 20 working days (stage 2).
Verified from Places for People's own website on 2026-05-18. Always double-check before sending, landlords change contact details.
How to send your complaint
Places for People accepts complaints by four routes. Pick whichever you can document, written routes (email, online form, letter) are easier to prove later than phone calls.
Slowest, but the most formal. Send recorded delivery and keep the receipt.
Places for People's complaints procedure
- Stage 1, 10 working days
Online form, email customerservices@placesforpeople.co.uk, or call 01772 666 555.
- Stage 2, 20 working days
Senior review within 20 working days of escalation.
- Still not fixed?
If Places for People miss these deadlines or still leave the problem unfixed, you may have a claim. Call us free on 0800 030 4669 and we will tell you honestly.
Should you use Support for Tenants instead of complaining yourself?
Honest answer: often not. If your damages would likely be under £3,000 and you mainly want the repair done, working through Places for People's own two-stage complaints process is usually enough.
A claim through us makes sense when damages are bigger (£5,000+ in losses, illness, or destroyed belongings), or when Places for People have been recalcitrant even after you have exhausted their complaints process. Then a legal claim with court-order enforcement is the right tool.
FAQs about complaining to Places for People
Where do I send a complaint letter to Places for People?
Places for People, 305 Gray's Inn Road, London, WC1X 8QR. Verified 2026-05-18.
How long does Places for People take to respond to a complaint?
10 working days for the stage-1 response, 20 working days for stage-2 if you escalate. If they still do not fix it, or 8 weeks pass with no proper response, you may have a claim. Call us free on 0800 030 4669.
What if Places for People ignore my complaint?
After 8 weeks of no proper response you don't need to wait further, you may have a claim. Call us free on 0800 030 4669. Document every contact you've made: dates, times, names, reference numbers. That evidence is what supports a claim for compensation and repairs.
Can I claim compensation from Places for People?
Yes, if you've reported a hazard and Places for People have ignored it past the Awaab's Law deadlines (24 hours to investigate and make safe an emergency hazard; 10 working days to investigate a significant hazard, then 5 working days from the end of that investigation to complete the safety work), you may be able to claim compensation. How much depends on how long the problem lasted, how serious it was, and any effect on your health.
See also: Places for People main page · Ombudsman vs a claim · Letter builder · What to do if they ignore you