How to complain about Leeds City Council
Customer service phone: 0113 222 4402
Address: Leeds City Council, Civic Hall, Calverley Street, Leeds, LS1 1UR
Response time: 15 working days (stage 1), 20 working days (stage 2).
Verified from Leeds City Council's own website on 2026-05-18. Always double-check before sending, landlords change contact details.
How to send your complaint
Leeds City Council accepts complaints by four routes. Pick whichever you can document, written routes (email, online form, letter) are easier to prove later than phone calls.
Slowest, but the most formal. Send recorded delivery and keep the receipt.
Leeds City Council's complaints procedure
- Stage 1, 15 working days
Council complaints route via leeds.gov.uk or call 0113 222 4402. Direct your complaint to the council itself as landlord, not to the ALMO or any contractor.
- Stage 2, 20 working days
Senior review.
- Still not fixed?
If Leeds City Council miss these deadlines or still leave the problem unfixed, you may have a claim. Call us free on 0800 030 4669 and we will tell you honestly.
Leeds operates ALMO arrangements but the legal landlord under your tenancy is still the council. Don't let them deflect Section 11 duty onto a third party.
Should you use Support for Tenants instead of complaining yourself?
Honest answer: often not. If your damages would likely be under £3,000 and you mainly want the repair done, working through Leeds City Council's own two-stage complaints process is usually enough.
A claim through us makes sense when damages are bigger (£5,000+ in losses, illness, or destroyed belongings), or when Leeds City Council have been recalcitrant even after you have exhausted their complaints process. Then a legal claim with court-order enforcement is the right tool.
FAQs about complaining to Leeds City Council
Where do I send a complaint letter to Leeds City Council?
Leeds City Council, Civic Hall, Calverley Street, Leeds, LS1 1UR. Verified 2026-05-18.
How long does Leeds City Council take to respond to a complaint?
15 working days for the stage-1 response, 20 working days for stage-2 if you escalate. If they still do not fix it, or 8 weeks pass with no proper response, you may have a claim. Call us free on 0800 030 4669.
What if Leeds City Council ignore my complaint?
After 8 weeks of no proper response you don't need to wait further, you may have a claim. Call us free on 0800 030 4669. Document every contact you've made: dates, times, names, reference numbers. That evidence is what supports a claim for compensation and repairs.
Can I claim compensation from Leeds City Council?
Yes, if you've reported a hazard and Leeds City Council have ignored it past the Awaab's Law deadlines (24 hours to investigate and make safe an emergency hazard; 10 working days to investigate a significant hazard, then 5 working days from the end of that investigation to complete the safety work), you may be able to claim compensation. How much depends on how long the problem lasted, how serious it was, and any effect on your health.
See also: Leeds City Council main page · Ombudsman vs a claim · Letter builder · What to do if they ignore you