How to complain about Bromford Flagship LiveWest
Customer service phone: 0330 1234 034
Address: Bromford, 1 Exchange Court, Brabazon Office Park, Filton, Bristol, BS34 7AG
Response time: 10 working days (stage 1), 20 working days (stage 2).
Verified from Bromford Flagship LiveWest's own website on 2026-05-18. Always double-check before sending, landlords change contact details.
How to send your complaint
Bromford Flagship LiveWest accepts complaints by four routes. Pick whichever you can document, written routes (email, online form, letter) are easier to prove later than phone calls.
Slowest, but the most formal. Send recorded delivery and keep the receipt.
Bromford Flagship LiveWest's complaints procedure
- Stage 1, 10 working days
Email complaints@bromford.co.uk or call 0330 1234 034.
- Stage 2, 20 working days
Escalate within 28 days of stage-1 response.
- Still not fixed?
If Bromford Flagship LiveWest miss these deadlines or still leave the problem unfixed, you may have a claim. Call us free on 0800 030 4669 and we will tell you honestly.
Bromford announced merger with Flagship Group and LiveWest in late 2025 to form a 120,000-home group. During integration, document everything in writing and copy complaints to a personal email address.
Should you use Support for Tenants instead of complaining yourself?
Honest answer: often not. If your damages would likely be under £3,000 and you mainly want the repair done, working through Bromford Flagship LiveWest's own two-stage complaints process is usually enough.
A claim through us makes sense when damages are bigger (£5,000+ in losses, illness, or destroyed belongings), or when Bromford Flagship LiveWest have been recalcitrant even after you have exhausted their complaints process. Then a legal claim with court-order enforcement is the right tool.
FAQs about complaining to Bromford Flagship LiveWest
Where do I send a complaint letter to Bromford Flagship LiveWest?
Bromford, 1 Exchange Court, Brabazon Office Park, Filton, Bristol, BS34 7AG. Verified 2026-05-18.
How long does Bromford Flagship LiveWest take to respond to a complaint?
10 working days for the stage-1 response, 20 working days for stage-2 if you escalate. If they still do not fix it, or 8 weeks pass with no proper response, you may have a claim. Call us free on 0800 030 4669.
What if Bromford Flagship LiveWest ignore my complaint?
After 8 weeks of no proper response you don't need to wait further, you may have a claim. Call us free on 0800 030 4669. Document every contact you've made: dates, times, names, reference numbers. That evidence is what supports a claim for compensation and repairs.
Can I claim compensation from Bromford Flagship LiveWest?
Yes, if you've reported a hazard and Bromford Flagship LiveWest have ignored it past the Awaab's Law deadlines (24 hours to investigate and make safe an emergency hazard; 10 working days to investigate a significant hazard, then 5 working days from the end of that investigation to complete the safety work), you may be able to claim compensation. How much depends on how long the problem lasted, how serious it was, and any effect on your health.
See also: Bromford Flagship LiveWest main page · Ombudsman vs a claim · Letter builder · What to do if they ignore you