How to complain about Anchor Hanover
Customer service phone: 0800 731 2020
Address: Anchor Hanover, 2 Godwin Street, Bradford, BD1 2ST
Response time: 10 working days (stage 1), 20 working days (stage 2).
Verified from Anchor Hanover's own website on 2026-05-18. Always double-check before sending, landlords change contact details.
How to send your complaint
Anchor Hanover accepts complaints by four routes. Pick whichever you can document, written routes (email, online form, letter) are easier to prove later than phone calls.
Slowest, but the most formal. Send recorded delivery and keep the receipt.
Anchor Hanover's complaints procedure
- Stage 1, 10 working days
Online form, email feedback@anchorhanover.org.uk, or call 0800 731 2020.
- Stage 2, 20 working days
Escalation handled by senior team.
- Still not fixed?
If Anchor Hanover miss these deadlines or still leave the problem unfixed, you may have a claim. Call us free on 0800 030 4669 and we will tell you honestly.
Anchor was downgraded to G3/C3 by the RSH in 2025. Awaab's Law explicitly recognises vulnerability (older tenants) as raising the duty, emergency cold/damp issues for Anchor residents should be flagged as 24-hour categories.
Should you use Support for Tenants instead of complaining yourself?
Honest answer: often not. If your damages would likely be under £3,000 and you mainly want the repair done, working through Anchor Hanover's own two-stage complaints process is usually enough.
A claim through us makes sense when damages are bigger (£5,000+ in losses, illness, or destroyed belongings), or when Anchor Hanover have been recalcitrant even after you have exhausted their complaints process. Then a legal claim with court-order enforcement is the right tool.
FAQs about complaining to Anchor Hanover
Where do I send a complaint letter to Anchor Hanover?
Anchor Hanover, 2 Godwin Street, Bradford, BD1 2ST. Verified 2026-05-18.
How long does Anchor Hanover take to respond to a complaint?
10 working days for the stage-1 response, 20 working days for stage-2 if you escalate. If they still do not fix it, or 8 weeks pass with no proper response, you may have a claim. Call us free on 0800 030 4669.
What if Anchor Hanover ignore my complaint?
After 8 weeks of no proper response you don't need to wait further, you may have a claim. Call us free on 0800 030 4669. Document every contact you've made: dates, times, names, reference numbers. That evidence is what supports a claim for compensation and repairs.
Can I claim compensation from Anchor Hanover?
Yes, if you've reported a hazard and Anchor Hanover have ignored it past the Awaab's Law deadlines (24 hours to investigate and make safe an emergency hazard; 10 working days to investigate a significant hazard, then 5 working days from the end of that investigation to complete the safety work), you may be able to claim compensation. How much depends on how long the problem lasted, how serious it was, and any effect on your health.
See also: Anchor Hanover main page · Ombudsman vs a claim · Letter builder · What to do if they ignore you