I rent from Places for People. What can I do about housing issues?
You have the same legal rights as any other social housing tenant in England. Under Awaab's Law (in force October 2025), Places for People must investigate a significant hazard such as serious damp or mould within 10 working days and complete the safety work within 5 working days of finishing that investigation. An emergency hazard must be investigated and made safe within 24 hours.
If they've ignored you, the route is: (1) formal complaint to Places for People, (2) escalate to stage 2. If they still do not fix it (or 8 weeks pass with no proper response), you may have a claim, call us free on 0800 030 4669.
Places for People is one of the largest social housing providers in the UK, managing around 245,000 homes when including its full mixed-tenure portfolio (the social rented stock is approximately 100,000). It operates across most of England and into Scotland, but Support for Tenants only handles your case if you rent in England or Wales.
Three steps right now
- Report it in writing. Email or use Places for People's online portal. Phone alone doesn't create the paper trail you'll need later.
- Photograph everything, damp patches, broken fixtures, mould. Date-stamped if possible.
- Talk to us free if 21 days pass without action, we'll tell you honestly whether you have a claim worth pursuing.