I rent from MTVH (Metropolitan Thames Valley). What can I do about housing issues?
You have the same legal rights as any other social housing tenant in England. Under Awaab's Law (in force October 2025), MTVH (Metropolitan Thames Valley) must investigate a significant hazard such as serious damp or mould within 10 working days and complete the safety work within 5 working days of finishing that investigation. An emergency hazard must be investigated and made safe within 24 hours.
If they've ignored you, the route is: (1) formal complaint to MTVH (Metropolitan Thames Valley), (2) escalate to stage 2. If they still do not fix it (or 8 weeks pass with no proper response), you may have a claim, call us free on 0800 030 4669.
Metropolitan Thames Valley Housing (MTVH) manages around 57,000 homes across London, the South East, East Midlands and East of England. The group was formed by the 2018 merger of Metropolitan and Thames Valley Housing.
Three steps right now
- Report it in writing. Email or use MTVH (Metropolitan Thames Valley)'s online portal. Phone alone doesn't create the paper trail you'll need later.
- Photograph everything, damp patches, broken fixtures, mould. Date-stamped if possible.
- Talk to us free if 21 days pass without action, we'll tell you honestly whether you have a claim worth pursuing.