I rent from The Guinness Partnership. What can I do about housing issues?
You have the same legal rights as any other social housing tenant in England. Under Awaab's Law (in force October 2025), The Guinness Partnership must investigate a significant hazard such as serious damp or mould within 10 working days and complete the safety work within 5 working days of finishing that investigation. An emergency hazard must be investigated and made safe within 24 hours.
If they've ignored you, the route is: (1) formal complaint to The Guinness Partnership, (2) escalate to stage 2. If they still do not fix it (or 8 weeks pass with no proper response), you may have a claim, call us free on 0800 030 4669.
The Guinness Partnership manages around 66,000 homes across the UK, with strong concentrations in the North West, South East and East of England. Founded in 1890 from the Guinness brewing family's philanthropic trust, the group remains one of the oldest continuously operating social landlords in the country.
Three steps right now
- Report it in writing. Email or use The Guinness Partnership's online portal. Phone alone doesn't create the paper trail you'll need later.
- Photograph everything, damp patches, broken fixtures, mould. Date-stamped if possible.
- Talk to us free if 21 days pass without action, we'll tell you honestly whether you have a claim worth pursuing.