I rent from Clarion Housing. What can I do about housing issues?
You have the same legal rights as any other social housing tenant in England. Under Awaab's Law (in force October 2025), Clarion Housing must investigate a significant hazard such as serious damp or mould within 10 working days and complete the safety work within 5 working days of finishing that investigation. An emergency hazard must be investigated and made safe within 24 hours.
If they've ignored you, the route is: (1) formal complaint to Clarion Housing, (2) escalate to stage 2. If they still do not fix it (or 8 weeks pass with no proper response), you may have a claim, call us free on 0800 030 4669.
Clarion Housing Group is the UK's largest housing association by stock, with around 125,000 homes managed across 170 local authorities. The group was formed by the 2016 merger of Affinity Sutton and Circle Housing, and independent statutory reviews have consistently named it among the most-cited large providers for repair complaints.
Three steps right now
- Report it in writing. Email or use Clarion Housing's online portal. Phone alone doesn't create the paper trail you'll need later.
- Photograph everything, damp patches, broken fixtures, mould. Date-stamped if possible.
- Talk to us free if 21 days pass without action, we'll tell you honestly whether you have a claim worth pursuing.